FAQ

Q1: What materials are utilized in Ralettt products? A1: All Ralettt drinkware items are constructed from 100% premium high-borosilicate glass. This material is selected for its extreme temperature resilience, scratch resistance, and medical-grade purity, ensuring no chemicals or odors bleed into your beverages.

Q2: How much does shipping cost and what are the delivery thresholds? A2: We offer Standard Shipping and Expedited Shipping. Standard Shipping is priced at $5.99 for all orders valued from $0.00 up to $48.99. We provide Free Shipping for all orders valued at $49.00 and above. Expedited Shipping is available on all orders for a flat fee of $8.99.

Q3: What is your return and refund policy? A3: We accept returns and exchange requests within thirty (30) days from the delivery date. Items must be completely unused, unaltered, and retained in their original, immaculate packaging. All approved returns must be shipped directly to our fulfillment center located at: Nordring 4, 45894, Germany.

Q4: How do I track my order once it has been processed? A4: Upon fulfillment and dispatch of your order from our facility, an automated system notification will be transmitted directly to your registered email address. This email will contain a unique tracking number and an interactive hyperlink directing you to the carrier's real-time portal.

Q5: Are Ralettt glass products safe for hot and cold beverages? A5: Yes, high-borosilicate glass possesses an exceptionally low coefficient of thermal expansion. This allows our products to safely transition between freezing cold and boiling hot contents without structural cracking or failure.